FAQ

If you want to change your order please email hello@gnzbioscience.co.nz with your order details as soon as possible and we will do our very best to help. Please note that our pick and packing team move fast, so they may have already processed your order. To find more information on changing your order, please visit our returns and refunds policy here.

If you have already placed and completed an order, you should receive an email within 5-10 minutes of your purchase. If you have already placed your order and have not heard from us following this time please send us an email at hello@gnzbioscience.co.nz . We will review your order history and will notify you if there are any issues.

If you have a GNZ Bioscience discount code, you can enter this as you purchase your chosen SEVA products. When checking out, you’ll be prompted to enter your discount code. Once entered, you will see the price adjustment when successful. If you have any issues using your discount code, please don’t hesitate to get in touch with our team at hello@gnzbioscience.co.nz.

If your parcel has not arrived by the estimated time of delivery, please first double-check around your property and with your neighbours. Please try and track your parcel through our shipping provider. If you can’t find your parcel, we will track the item for you.

Absolutely! If you are waiting on a delivery from us within New Zealand, please use the tracking number provided in your confirmation email to check the delivery status here.

If you are receiving a delivery outside of New Zealand please go to the tracking page on your local DHL website and enter your tracking number to get up-to-date notifications on the status of your delivery.

No. We are unable to deliver orders to a P.O Box address. We can only deliver to physical addresses.

We ship our skincare internationally. Simply enter your detailed shipping address when you check out. See our Terms of Use page for more information.

We will process your refund when we receive your returned products. You should receive an email to confirm that your items have arrived and a refund will be processed within 2 working days.

Please send an email to us at hello@gnzbioscience.co.nz if you have not received your refund within 10 days and we will make sure that this is processed for you.

Our pet supplement hero ingredients include bovine collagen, organic chicken collagen, green lipped mussel powder and fish oil powder, all sourced from New Zealand.

You can read more about our pet supplement ingredients and their benefits here.

Yes. Simply email us at hello@gnzbioscience.co.nz, or via the contact form on our site, and one of our product specialists will be in touch to help you.

The natural oils we use in our products have a beautiful fragrance of their own. We never use synthetic fragrance materials in any of our products.

If your furry best friend or purr ball is sensitive to a particular ingredient, do be extra careful.

GNZ stands for “Genuine New Zealand”, which captures the essence of the company’s ethos.

GNZ Bioscience maximizes New Zealand ingredients and natural content in all its products, with a target minimum of 80% for both, as shown on the ingredient seal on each product. We are proud to be able to say that most of our products contain all natural or naturally derived ingredients.

According to our strict definition, “New Zealand ingredients” means ingredients that have been grown in or sourced from New Zealand, not simply processed or transformed in New Zealand.

We aspire to becoming one of the world’s most sustainable and evidence-based skin health and vitality companies in the world. All our ingredients are ethically sourced and traceable. We never test our products on animals.

GNZ Bioscience has developed the T8s Principles to describe its core values. The T8s are: Tested, Trusted, Timely, Traceable, transparent, Tangible, Treasured and To Do Good.

Tested: Our products undergo rigorous testing to ensure they deliver optimal skin health and vitality benefits to you and your loved ones.

Trusted: We have earned the trust of countless customers, who rely on us because we deliver what we promise and never compromise on quality.

Timely: We are committed to delivering results when you need them, with products that work and are easy to use.

Traceable: You can trace the journey of every ingredient we use, from its source to the premium products we deliver to you.

Transparent: Our commitment to transparency means you will always know what is in our products and why, so you know exactly what you are putting on your skin or giving to your precious fur babies. 

Tangible: All our ingredients are backed by extensive scientific and clinical evidence, and our products are designed to transform your skin health and vitality, as well as that of your pets.

Treasured: Our products are treasured by our loyal customers, and we treasure the opportunity to help nurture your skin health and vitality, and that of your precious furry friends. 

To do good: The Sanskrit meaning of our brand name – SEVA – says it all: “Selfless Service”. Our ultimate purpose is not only to enhance the skin health and vitality of people and pets all over the world, but also to support causes that truly change lives. Some of our philanthropic activities include creating employment opportunities for marginalized communities, feeding, clothing, educating and entertaining underprivileged children and enhancing the wellbeing of innocent animals in pet shelters.  

Strict adherence to the T8s ensures safety and efficacy of our products and integrity of our company and brand.

SEVA is our brand name that means “Selfless Service” in Sanskrit. We love the name since our higher purpose is to support causes that truly change lives. That is why we say, “We bring light to innocent lives”.

We also love the play on words with SEVA since we actively support dog and cat welfare and rescue (think “Save a Dog ” or  “Save a Cat”)!