FAQ
GNZ BIOSCIENCE WEBSITE FAQs
COMPANY
What is Your Mission?
GNZ Bioscience’s mission is to enhance the skin health and vitality of people and pets all over the world, one person and one pet at a time.
What is Your Vision?
Natural, science-based wellness solutions, from New Zealand to the World
What is your company’s ethos?
GNZ stands for “Genuine New Zealand”, which captures the essence of the company’s ethos.
GNZ Bioscience maximizes New Zealand ingredients and natural content in all its products, with a target minimum of 80% for both, as shown on the ingredient seal on each product.
We are proud to be able to say that most of our products contain 100% natural or naturally derived ingredients.
According to our strict definition, “New Zealand ingredients” means ingredients that have been grown in or sourced from New Zealand, not simply processed or transformed in New Zealand.
We aspire to becoming one of the world’s most sustainable and evidence-based skin health and vitality companies in the world. A
All our ingredients are ethically sourced and traceable.
We never test our products on animals.
What are the T8s Principles?
GNZ Bioscience has developed the T8s Principles to describe its core values. The T8s are: Tested, Trusted, Timely, Traceable, transparent, Tangible, Treasured and To Do Good.
Tested: Our products undergo rigorous testing to ensure they deliver optimal skin health and vitality benefits to you and your loved ones.
Trusted: We have earned the trust of countless customers, who rely on us because we deliver what we promise and never compromise on quality.
Timely: We are committed to delivering results when you need them, with products that work and are easy to use.
Traceable: You can trace the journey of every ingredient we use, from its source to the premium products we deliver to you.
Transparent: Our commitment to transparency means you will always know what is in our products and why, so you know exactly what you are putting on your skin or giving to your precious fur babies.
Tangible: All our ingredients are backed by extensive scientific and clinical evidence, and our products are designed to transform your skin health and vitality, as well as that of your pets.
Treasured: Our products are treasured by our loyal customers, and we treasure the opportunity to help nurture your skin health and vitality, and that of your precious furry friends.
To do good: The Sanskrit meaning of our brand name – SEWA – says it all: “Selfless Service”. Our ultimate purpose is not only to enhance the skin health and vitality of people and pets all over the world, but also to support causes that truly change lives. Some of our philanthropic activities include creating employment opportunities for vulnerable or marginalized communities, feeding, clothing and educating underprivileged children and enhancing the wellbeing of innocent animals in pet shelters.
Strict adherence to the T8s ensures safety and efficacy of our products and integrity of our company and brand.
What is SEWA?
SEWA is our brand name that means “Selfless Service” in Sanskrit. We love the name since our higher purpose is to support causes that truly change lives. That is why we say, “We bring light to innocent lives”.
We also love the play on words with SEWA since we actively support dog and cat welfare and rescue (think “Save a Dog ” or “Save a Cat”)!
PRODUCTS
What are your skin health hero ingredients?
Our skin health hero ingredients include kawakawa extract, manuka oil, manuka honey, kiwi seed oil, grape seed oil, blackcurrant seed oil and sunflower seed oil. All these are proudly created in New Zealand and have scientifically and clinically proven health and wellness properties.
What are your pet supplement hero ingredients?
Our pet supplement hero ingredients include bovine collagen, organic chicken collagen, green lipped mussel powder and wild fish roe powder, all sourced from New Zealand with scientifically and clinically proven health and wellness properties.
What are your power food ingredients?
Our power food hero ingredients include blackcurrants, kiwifruit, beetroot, broccoli sprout powder, manuka honey, honeydew honey, apple cider vinegar and malt. All these are premium New Zealand ingredients with scientifically and clinically proven health and wellness properties.
Where are your products made?
We are very proud to say that all our products are made in New Zealand.
What fragrances do you use in your skincare products?
The natural oils we use in our skincare have a beautiful fragrance of their own. We never use synthetic fragrance materials in any of our products.
Are your pet supplements suitable for sensitive tummies?
All our pet supplements contain natural, easily digestible ingredients such as bovine or organic chicken collagen, green lipped mussel powder and fish oil powder.
If your furry best friend or purr ball is sensitive to a particular ingredient such as shellfish or beef, do be extra careful.
ORDERS
How can I place an order?
You can buy GNZ Bioscience products online at www.gnzbioscience.co.nz or www.gnzbioscience.com
To place an order over the phone, please contact us at +64 21 771 808 (mobile or WhatsApp).
To place an order by email, please contact us with your details and requirements on hello@gnzbioscience.co.nz and we would love to help you.
Can I change my order?
If you want to change your order please email hello@gnzbioscience.co.nz with your order details as soon as possible and we will do our very best to help. Please note that our pick and packing team move fast, so they may have already processed your order. To find more information on changing your order, please visit our returns and refunds policy here.
What can I do if I haven’t received my confirmation email?
If you have already placed and completed an order, you should receive an email within 5-10 minutes of your purchase. If you have already placed your order and have not heard from us following this time please send us an email at hello@gnzbioscience.co.nz . We will review your order history and will notify you if there are any issues.
PAYMENT & DELIVERY
How do I pay?
GNZ Bioscience processes your payments securely using the Windcave Payment Processing System.
Windcave’s robust security measures ensure that your payments are processed with the utmost protection for your sensitive information. With Windcave’s user-friendly interface, you can make payments seamlessly, whether you’re using a credit card, debit card or digital wallet.
You can also make payments directly to our bank account.
If you experience any issues when checking out, please don’t hesitate to contact us at hello@gnzbioscience.co.nz and our team will be more than happy to help you.
How much is freight?
If you live in Blenheim, we provide FREE deliveries for all products.
Freight is FREE for all orders of NZD100 or more nationwide.
Freight is $8 for order less than $100 (standard delivery)
Freight is $14 for orders less than $100 to RD addresses (rural delivery)
How Do I use my discount code?
If you have a discount code, you can enter this as you purchase your chosen products. When checking out, you’ll be prompted to enter your discount code. Once entered, you will see the price adjustment when successful. If you have any issues using your discount code, please don’t hesitate to get in touch with our team at hello@gnzbioscience.co.nz.
Where is my order?
If your parcel has not arrived by the estimated time of delivery, please first double-check around your property and with your neighbours. Please try and track your parcel through our shipping provider. If you can’t find your parcel, we will track the item for you.
Can I track my order?
Absolutely! If you are waiting on a delivery from us within New Zealand, please use the tracking number provided in your confirmation email to check the delivery status on the New Zealand Post website here.
Can you deliver to a PO Box number?
No. We are unable to deliver orders to a P.O Box address. We can only deliver to physical addresses.
Which countries do you ship to?
At the moment, we ship within New Zealand only. If you live in a country other than New Zealand, please contact us at hello@gnzbioscience.co.nz and we will see how we can help.
REFUNDS & RETURNS
What is your returns policy?
We want you to love and enjoy your GNZ Powerfood products. If you are not happy with your purchase you can return the product to us within 30 days of delivery for a refund, less shipping costs.
For further details, please get in touch with our team at hello@gnzbioscience.co.nz.
How long does it take to get my refund?
We will process your refund when we receive your returned products. You should receive an email to confirm that your items have arrived and a refund will be processed within 2 working days.
Please send an email to us at hello@gnzbioscience.co.nz if you have not received your refund within 10 days and we will make sure that this is processed for you.